Southwest Airlines Goes All Out for Halloween: Tom and Renee Earned a Standing Ovation

Posted by & filed under From the Treehouse, servant leadership, Southwest Airlines.

Three tired travelers raced to gate 43 at Houston Hobby Airport, hoping to fly home on standby. Two Southwest Airline Gate Agents, Renee and Tom, decked out in festive T-Shirts quickly and efficiently found three open seats and “cackled” gleefully, knowing they had just won our hearts with great Customer Service!

Thanks to skycap, Ozzie, and flying Business Select (great deal! Only costing a few dollars more) we were able to zip through security, catch an earlier flight and arrive home an hour and a half early! Now that’s Spooky Spectacular Service!

Every Halloween SWA goes all out with gate agents decorating gates and wearing really creative costumes on Halloween. Check out the haunted forest and Halloween space aliens at two gates at Hobby. They really know how to keep you laughing and entertained while flying safely on SWA. Great job by a great team!









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