Research tells us that 85% of what we know we have learned by listening. At the same time studies show that we are distracted, preoccupied or forgetful 75% of the time we are listening. Robert Greenleaf had much to say about the importance of listening. He felt that it was one of the traits that distinguished servants from non-servants. Active listening is a skill that can be acquired through practice and discipline. In this module, participants assess their own listening skills, practice active listening, and then apply skills to their organizations. (Approx. 60-90 min.)
GOALS
To understand the link between listening and servant leadership.
To learn the skills of ACTIVE LISTENING.
To debrief the process and learn where listening can be improved in your organization.
The Facilitator will need to provide the following for this module:
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"Ann McGee-Cooper teaches us that 'work' and 'drudgery' are not synonymous. She shows how a job can be a source of fellowship, zest, pride, fun, and individual expression. If we follow her precepts, we will return home refreshed, not jaded, and inspired rather than debilitated, at the end of our 'fun day,' not our 'work day.' We will also collectively be a more productive, competitive, and healthy society. I believe in what she says." Herb Kelleher
Founder and Chairman Emeritus
Southwest Airlines
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Research tells us that 85% of what we know we have learned by listening. At the same time studies show that we are distracted, preoccupied or forgetful 75% of the time we are listening. Robert Greenleaf had much to say about the importance of listening. He felt that it was one of the traits that distinguished servants from non-servants. Active listening is a skill that can be acquired through practice and discipline. In this module, participants assess their own listening skills, practice active listening, and then apply skills to their organizations. (Approx. 60-90 min.)
"Ann McGee-Cooper teaches us that 'work' and 'drudgery' are not synonymous. She shows how a job can be a source of fellowship, zest, pride, fun, and individual expression. If we follow her precepts, we will return home refreshed, not jaded, and inspired rather than debilitated, at the end of our 'fun day,' not our 'work day.' We will also collectively be a more productive, competitive, and healthy society. I believe in what she says." 
