Posts By: AMCA

Lessons in Servant Leadership – Vow of Stability – Part 2

Posted by & filed under From the Treehouse, Lessons in Servant Leadership, Matt Kosec, servant leadership.

Part 2 of a 4 part series from Lt. Matt Kosec AMCA Adjunct Partner of Criminal Justice and Public Sector Affairs, from his week of graduate studies in advanced servant leadership in a Benedictine Monastery. “…the only authority deserving one’s allegiance is that which is freely and knowingly granted by the led to the leader… Read more »

Lessons in Servant Leadership from a Monk – Part 1

Posted by & filed under From the Treehouse, Lessons in Servant Leadership, Matt Kosec, servant leadership.

Part 1 of a 4 part series from Lt. Matt Kosec AMCA Adjunct Partner of Criminal Justice and Public Sector Affairs, from his week of graduate studies in advanced servant leadership in a Benedictine Monastery. “…only a true natural servant automatically responds to any problem by listening first…The best test of whether we are communicating… Read more »

The Application of Servant Leadership Requires Sacrifice, Humily, and Service

Posted by & filed under From the Treehouse, servant leadership.

AMCA and Luminant Comanche Peak Nuclear Power Plant have been partnering together to build a culture of Servant Leadership since 1990.  Kurt Schultz, an employee at CPNPP, recently sent us an excellent definition of servant leadership in a short paper his 15 year old son, C/Sgt Steven Schultz, wrote about the role that service and… Read more »

Issom Willis, 24 years of Extraordinary Customer Service for SWA

Posted by & filed under From the Treehouse, servant leadership, Southwest Airlines.

Since I first began flying SWA in and out of Lovefield, I’ve noticed the Extraordinary enthusiasm and ‘can do‘spirit of skycaps at SWA.  One who immediately won my heart over and over is Issom Willis who proudly welcomes Customers at Lovefield baggage curbside check in.  But what he does is just the way Southwest teaches… Read more »

Southwest Airlines Goes All Out for Halloween: Tom and Renee Earned a Standing Ovation

Posted by & filed under From the Treehouse, servant leadership, Southwest Airlines.

Three tired travelers raced to gate 43 at Houston Hobby Airport, hoping to fly home on standby. Two Southwest Airline Gate Agents, Renee and Tom, decked out in festive T-Shirts quickly and efficiently found three open seats and “cackled” gleefully, knowing they had just won our hearts with great Customer Service! Thanks to skycap, Ozzie,… Read more »

The Calling of a Servant’s Heart

Posted by & filed under Carrollton Police Department, From the Treehouse, Matt Kosec, servant leadership.

For most police officers or fire fighters their badge number is something they will always remember and cherish.  Organizations assign numerous employee or payroll numbers, but none hold the significance of a badge number.  In most cases it is a connotation of seniority; or a reminder for the new officer the lack thereof.  Regardless, the… Read more »

Energy Memories and the State Fair of Texas

Posted by & filed under Duane Trammell, From the Treehouse, Life/Work Balance, servant leadership.

One of my favorite learning activities we do in our You Don’t Have to Go Home from Work Exhausted! workshop is to recall favorite moments in your life and use these as reference points to create new energy. Sometimes, Ann will lead participants in an imaging exercise recalling favorite ways we played as children; other… Read more »

Our Last Conversation With Someone

Posted by & filed under From the Treehouse.

When we learn that someone close to us has just lost a parent, one can struggle to know what to do or say. There are all the obvious things, “I’m so sorry. How can I help? Please go be with your family. We will cover for you at work.” And of course, going to be… Read more »