Research tells us that 85% of what we know we have learned by listening. At the same time studies show that we are distracted, preoccupied or forgetful 75% of the time we are listening. Robert Greenleaf had much to say about the importance of listening. He felt that it was one of the traits that distinguished servants from non-servants. Active listening is a skill that can be acquired through practice and discipline. In this module, participants assess their own listening skills, practice active listening, and then apply skills to their organizations. (Approx. 60-90 min.)
GOALS
To understand the link between listening and servant leadership.
To learn the skills of ACTIVE LISTENING.
To debrief the process and learn where listening can be improved in your organization.
The Facilitator will need to provide the following for this module:
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AMCA brought clarity to our vision of becoming a servant leadership organization. AMCA did not take a cookie cutter approach; instead they painstakingly learned our history, culture and language, exponentially accelerating our growth.”
Bob Hughes
Director
Collin County Community Supervision and Corrections
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Research tells us that 85% of what we know we have learned by listening. At the same time studies show that we are distracted, preoccupied or forgetful 75% of the time we are listening. Robert Greenleaf had much to say about the importance of listening. He felt that it was one of the traits that distinguished servants from non-servants. Active listening is a skill that can be acquired through practice and discipline. In this module, participants assess their own listening skills, practice active listening, and then apply skills to their organizations. (Approx. 60-90 min.)
