Issom Willis, 24 years of Extraordinary Customer Service for SWA
Since I first began flying SWA in and out of Lovefield, I’ve noticed the Extraordinary enthusiasm and ‘can do‘spirit of skycaps at SWA. One who immediately won my heart over and over is Issom Willis who proudly welcomes Customers at Lovefield baggage curbside...Southwest Airlines Goes All Out for Halloween: Tom and Renee Earned a Standing Ovation
Three tired travelers raced to gate 43 at Houston Hobby Airport, hoping to fly home on standby. Two Southwest Airline Gate Agents, Renee and Tom, decked out in festive T-Shirts quickly and efficiently found three open seats and “cackled” gleefully, knowing...The Calling of a Servant’s Heart
For most police officers or fire fighters their badge number is something they will always remember and cherish. Organizations assign numerous employee or payroll numbers, but none hold the significance of a badge number. In most cases it is a connotation...Energy Memories and the State Fair of Texas
One of my favorite learning activities we do in our You Don’t Have to Go Home from Work Exhausted! workshop is to recall favorite moments in your life and use these as reference points to create new energy. Sometimes, Ann will lead participants in an imaging...Our Last Conversation With Someone
When we learn that someone close to us has just lost a parent, one can struggle to know what to do or say. There are all the obvious things, “I’m so sorry. How can I help? Please go be with your family. We will cover for you at work.” And of course, going to be with...
"I worked with AMCA during the 1980's and mid 1990's as a group executive for one of the world's largest engineering and construction companies. Ann and her team helped me achieve a personal cultural transformation; helped me develop a successful team of business unit leaders; and helped build teaming relationships among the corporation's executive management."Dick Teater
President and CEO
Big J Enterprises, LLC