Life/Work Balance: The Secret of Always Having Something Fun to Anticipate!
At the most recent Southwest Airlines Culture Committee Meeting, my good friend Scott Andrezjwski, who is an Aircraft Mechanic for Southwest Airlines, told me he had taken up a new hobby and was really enjoying it. Our team has been doing research for strategies to...Issom Willis, 24 years of Extraordinary Customer Service for SWA
Since I first began flying SWA in and out of Lovefield, I’ve noticed the Extraordinary enthusiasm and ‘can do‘spirit of skycaps at SWA. One who immediately won my heart over and over is Issom Willis who proudly welcomes Customers at Lovefield baggage curbside...Southwest Airlines Goes All Out for Halloween: Tom and Renee Earned a Standing Ovation
Three tired travelers raced to gate 43 at Houston Hobby Airport, hoping to fly home on standby. Two Southwest Airline Gate Agents, Renee and Tom, decked out in festive T-Shirts quickly and efficiently found three open seats and “cackled” gleefully, knowing...TRIPLE BOTTOM LINE
Leaders have a powerful opportunity to transform the results of their businesses and win a high new level of ownership and loyalty from Employees and Customers by replacing the traditional single bottom line accounting to a triple bottom line. A triple bottom line...Culture Committee at Southwest Airlines, March, 2010
COUNT ON ME to OWN IT! is the theme for 2010 as Southwest Employees are pumped and ready to “kick tail” to stay out in front in their industry. Gary Kelly, CEO, challenged all of us in his recent Message to the Field to each bring our best self to this year as it...
"I worked with AMCA during the 1980's and mid 1990's as a group executive for one of the world's largest engineering and construction companies. Ann and her team helped me achieve a personal cultural transformation; helped me develop a successful team of business unit leaders; and helped build teaming relationships among the corporation's executive management."Dick Teater
President and CEO
Big J Enterprises, LLC