214.357.8550 carol@amca.com


Conflict Resolution

  1. Crum, Thomas. The Magic of Conflict. New York: Touchstone, 1987.
  2. Dealing With Conflict. CRM Learning, 2001.
  3. Hargrove Robert. Mastering the Art of Creative Collaboration. New York: McGraw-Hill, 1998.
  4. Rosenberg, Marshall. Nonviolent Communication. Puddle Dancer, 2005.
  5. Thomas, Kenneth W. and Kilmann, Ralph H. Thomas-Kilmann Conflict Mode Instrument. Palo Alto, California.


  1. Bahamon Alejandro. Tree houses, Living a Dream. Harper Design, 2005.
  2. Bennis, Warren and Biederman, Patricia Ward. Organizing Genius: The Secrets of Creative Collaboration. Cambridge, Massachusetts: Perseus Books, 1997.
  3. Cerf, Christopher. The Experts Speak. Villard, 1984.
  4. De Bono, Edward. Six Thinking Hats. Boston: Little, Brown and Company, 1985.
  5. Goldsworthy, Andy. Hand to Earth. Abrams, 1990.
  6. Goldsworthy, Andy. Time. Abrams, 2000.
  7. MacKenzie, Gordon. Orbiting the Giant Hairball. Stinehour Press, 1996.
  8. Peters, Tom. Design. Dorling Kindersley, 2005.
  9. Peters, Tom. The Circle of Innovation. New York: Knopf, 1997.
  10. Peters, Tom. The Little Big Things. Harper Studio, 2010.
  11. Ray, Michael and Rochelle Myers. Creativity in Business. New York: Doubleday, 1986.
  12. Scharmer, Otto. Theory U. SoL, 2007.
  13. Von Oech, Roger. A Kick in the Seat of the Pants. New York: Harper & Row, 1986.
  14. Von Oech, Roger. A Whack on the Side of the Head. New York: Warner, 1990.


  1. Bohm, David. On Dialogue. London: Routledge, 1996.
  2. Ellinor, Linda and Glenna, Gerard. Dialogue. New York: John Wiley & Sons, 1998.
  3. Fisher, Roger and Ury, William. Getting to Yes. New York: Penguin Books, 1981.
  4. Gerard, Glenna and Linda Ellinor. “Flexing a Different Conversational “Muscle”: The Practice of Dialogue.” The Systems Thinker 11.9 (2000).
  5. Patterson, Kerry, Joseph Grenny, Ron McMillan, Al Switzer. Crucial Conversations: Tools for Talking When Stakes are High. New York: McGraw-Hill, 2002.
  6. Patterson; Grenny; McMillan; Switzer. Crucial Confrontations. McGraw Hill, 2005.

Expanding Potential / Genius

  1. Bryan, Mark; Cameron, Julia; Allen, Catherine. The Artist’s Way at Work. Morrow, 1998.
  2. Buckingham; Clifton. Now, Discover your Strengths. Free Press, 2001.
  3. Carson, Rick. Taming Your Gremlin. Quill, 2003.
  4. Crum, Thomas. Journey to Center. New York: Fireside, 1997.
  5. Dossey, Larry. The Power of Premonitions. Dutton Adult, 2009.
  6. Frankl, Victor. Man’s Search for Meaning. Beacon, 1959.
  7. Gallwey, Timothy. The Inner Game of Golf. New York: Random House, 1998.
  8. Gallwey, Timothy. The Inner Game of Tennis. New York: Random House, 1997.
  9. Gallwey, Timothy. The inner Game of Work. Random House, 2000.
  10. Gallwey, Timothy; Kriegel, Bob. Inner Skiing. New York: Random House, 1998.
  11. Goleman, Daniel. Emotional Intelligence. New York: Bantam Books, 1995.
  12. Goleman, Daniel. Social Intelligence. Bantam, 2006.
  13. Goleman, Daniel. Working with Emotional Intelligence. Bantam, 1998.
  14. McGee-Cooper, Ann and Trammell, Duane. Awaken Your Sleeping Genius: A Journaling Approach to Personal Growth and Servant Leadership. Dallas: Ann McGee-Cooper and Associates, Inc, 1998.
  15. Shoemaker, Fred and Shoemaker, Pete. Extraordinary Golf: The Art of the Possible. New York: Perigee. 1997.
  16. Targ, Russell; Katra, Jane. Miracles of Mind. New World Library, 1998.
  17. Zadra, Dan. Five. Compendium, 2007.
  18. Zander, Rosamund Stone, and Benjamin Zander. The Art of Possibility. Boston. Harvard Business School Press. 2000.


  1. Barker, Joel Arthur. Discovering the Future. I.L.I. Press, 1985.
  2. Barker, Joel Arthur. Future Edge. Morrow, 1992.
  3. Friedman, Thomas. Hot, Flat, and Crowded. Farrar, Straus, Giroux; 2008.
  4. Friedman, Thomas. The World is Flat. Farrar, Straus, Giroux; 2005.
  5. Kinkade, Sheila; Macy Christina. Our Time is Now. Pearson Foundation, 2005.


  1. Boryensko, Joan. Minding the Body Mending Your Mind. Bantam, 1988.
  2. Campbell, Colin. The China Study. Benbella, 2004.
  3. Dossey, Larry. Beyond Illness. New Science Library, 1984.
  4. Dossey, Larry. Meaning & Medicine. Bantam, 1991.
  5. Dossey, Larry. Reinventing Medicine. Harper, 1999.
  6. Dossey, Larry. The Extraordinary Healing Power of Ordinary Things. Harmony Books, 2006.
  7. Moyers, Bill. Healing and the Mind. Doubleday, 1993.
  8. Ornish, Dean. Reversing Heart Disease. Random House, 1990.
  9. Robbins, John. Reclaiming Your Health. California: HJ Kramer, 1996.
  10. Siegel, Berny. Love, Medicine & Miracles. Harper, 1986.
  11. Siegel, Berny. Peace, Love & Healing. Harper, 1989.
  12. Simonton, Carl; Matthews-Simonton. Stephanie; Creighton, James. Getting Well Again. Bantam, 1980.

Life / Work Balance

  1. Buchanan, Mark. The Rest of God. W Publishing Group, 2006.
  2. Fassel, Diane. Working Ourselves to Death. New York: Harper Collins, 1990.
  3. Hansel, Tim. When I Relax, I Feel Guilty. Illinois: David C. Cook, 1979.
  4. Hemsath, Dave and Yerkes, Leslie. 301 Ways to Have Fun At Work. San Fransisco: Berret-Koehler, 1997.
  5. McGee-Cooper, Ann and Trammell, Duane. Time Management for Unmanageable People. New York: Bantam, 1994.
  6. McGee-Cooper, Ann and Trammell, Duane. You Don’t Have To Go Home From Work Exhausted!. New York: Bantam, 1990.
  7. Schor, Juliet. The Overworked American. New York: Harper Collins, 1991.
  8. Travis, John and Ryan, Regina. Wellness Workbook. Berkely: Ten Speed, 1981.
  9. Weinstein, Matt. Managing to Have Fun. New York: Simon & Schuster, 1996.

Leadership (General)

  1. Bennis, Warren and Thomas, Robert. Geeks and Geezers. Cambridge, Massachusetts: Harvard Business School Press, 2002.
  2. Collins, James and Porras, Jerry. Built to Last. New York: HarperCollins Publishers, Inc., 1994.
  3. Collins, James. Good to Great. New York: HarperCollins Publishers, Inc., 2001.
  4. Covey, Stephen R. The 8th Habit. Free Press, 2004.
  5. Covey, Stephen. The Seven Habits of Highly Successful People. New York: Simon and Schuster, 1990.
  6. Covey, Stephen. The Speed of Trust. Free Press, 2006.
  7. Freedman, David. Corps Business. Harper Business, 2000.
  8. Kahame, Adam. Power and Love. Berrett Koehler, 2010.
  9. Kouzes, James & Barry Posner. The Leadership Challenge. San Francisco: Jossey-Bass, 1995.
  10. Lencioni, Patrick. The Five Dysfunctions of a Team. San Francisco: Josey-Bass, 2002.
  11. Lundin; Paul; Christensen. Fish. Hyperion, 2000.
  12. Peters, Tom. Leadership. Dorling Kindersley, 2005.
  13. Peters, Tom. Talent. Dorling Kindersley, 2005.
  14. Peters, Tom. Trends. Dorling Kindersley, 2005.
  15. Raelin, Joseph A. Creating Leaderful Organizations. Berrett Koehler, 2003.
  16. Samuel, Mark; Chiche, Sophie. The Power of Personal Accountability. Xephor Press, 2004.
  17. Smith, Diane McLain. Divide or Conquer. Portfolio, 2008.
  18. Wheatley, Margaret. Leadership and the New Science: Discovering Order in a Chaotic World. San Francisco: Berrett-Koehler Publishers Inc., 2001.

Organizational Change / Growing Communities That Learn

  1. Chawla, Sarita & John Renesch, ed. Learning Organizations. Portland: Productivity Press, 1995.
  2. De Geus, Arie. The Living Company. HBS Press, 1997.
  3. Emiliani, Bob. Better Thinking, Better Results. The Center for Lean Business Management, 2003.
  4. Gladwell, Malcolm. Outliers. Little, Brown, 2008.
  5. Hock, Dee. Birth of the Chaordic Age. Berrett Koehler, 1999.
  6. Hock, Dee. Birth of the Chaordic Age. San Fransisco. Berrett-Koehler. 1999.
  7. Hutchins, David. Outlearning the Wolves. Waltham, MA: Pegasus Communications, 1998.
  8. Hutchins, David. Shadows of the Neanderthal. Waltham, MA: Pegasus Communications, 199
  9. Hutchins, David. The Lemming Dilemma. Waltham, MA: Pegasus Communications, 2000.
  10. Hutchins, David. Tip of the Iceberg. Waltham, MA: Pegasus Communications, 2001.
  11. Jaworski, Joe. Synchronicity: The Inner Path to Leadership. San Francisco: Berret-Koehler, 1996.
  12. Senge, Peter, Art Kleiner, Charlotte Roberts, Richard Ross and Bryan Smith. The Fifth Discipline Fieldbook. New York: Doubleday, 1994.
  13. Senge, Peter, Art Kleiner, Charlotte Roberts, Richard Ross, George Roth and Bryan Smith. The Dance of Change. New York: Doubleday, 1999.
  14. Senge, Peter, Claus Otto Scharmer, Joe Jaworski, and Betty Sue Flowers. Presence. Cambridge, Massachusetts: Society for Organizational Learning, 2004.
  15. Senge, Peter, Nelda Cambron-McCabe , Janis Dutton, Art Kleiner, Timothy Lucas, Richard Ross, George Roth and Bryan Smith. Schools That Learn. New York: Doubleday, 2000.
  16. Senge, Peter. “The Fifth Discipline.” Soundview Executive Book Summaries 13.13 (1991).
  17. Senge, Peter. “The Leader’s New Work: Building Learning Organizations.” Sloan Management Review Reprint Series 32.1 (1990).
  18. Senge, Peter. The Fifth Discipline. New York: Currency, Doubleday, 1990.
  19. Senge, Peter. The Fifth Discipline: The Art & Practice of the Learning Organization. Framingham, MA: Innovation Associates, 1990.

Servant Leadership

  1. Abrashoff, Captain D. Michael. It’s Your Ship. New York: Warner Books, Inc, 2002.
  2. Autry, James. The Servant Leader. California: Prima Publishing, 2001.
  3. Bolman, Lee and Deal, Terrence. Leading With Soul. San Fransisco: Jossey-Bass, 1995.
  4. Bragdon, Joseph H. Profit for Life. SoL, 2006.
  5. Cheshire, Ashley. A Partnership of the Spirit. Dallas: TDIndustries, 1987.
  6. Freiberg, Kevin and Jackie. Nuts. Bard Press, 1996.
  7. Frick, Don M. Robert K. Greenleaf. Berrett Koehler, 2004.
  8. Giono, Jean. The Man Who Planted Trees. Société Radio-Canada, 1987.
  9. Gittell, Jody Hoffer. The Southwest Airlines Way. New York, McGraw-Hill, 2003.
  10. Gonzaga University. The International Journal of Servant Leadership. 2008.
  11. Gozdz, Kazimierz. Community Building. New Leaders Press, 1995.
  12. Greenleaf, Robert K. A Journey into the Nature of Legitimate Power and Greatness. Paulist Press, 1977.
  13. Greenleaf, Robert K. On Becoming a Servant-Leader: The Private Writings of Robert K. Greenleaf. San Francisco: Jossey-Bass, 1996.
  14. Greenleaf, Robert K. The Servant as Leader. Newton Center MA: Robert K. Greenleaf Center, 1970.
  15. Greenleaf, Robert. My Debt to E. B. White. 1987.
  16. Helgesen, Sally. The Web of Inclusion. Beard Books, 1995.
  17. Jackson, Phil. Sacred Hoops. New York: Hyperion, 1995.
  18. McGee-Cooper, Ann and Duane Trammell. Leadership Development One: A Course in Supervisory Skills and Servant Leadership. Dallas: Ann McGee-Cooper and Associates, Inc, 1999.
  19. McGee-Cooper, Ann and Duane Trammell. Leadership Development Three: Growing Servant Leaders. Dallas: Ann McGee-Cooper and Associates, Inc, 1999.
  20. McGee-Cooper, Ann and Duane Trammell. Servant Leadership Learning Series: Foundations. Dallas: Ann McGee-Cooper and Associates, Inc, 2003.
  21. McGee-Cooper, Ann and Duane Trammell. Servant Leadership Learning Series: Life/Work Balance. Dallas: Ann McGee-Cooper and Associates, Inc, 2003.
  22. McGee-Cooper, Ann and Duane Trammell. Servant Leadership Learning Series: Skills & Processes. Dallas: Ann McGee-Cooper and Associates, Inc, 2003.
  23. McGee-Cooper, Ann and Gary Looper. The Essentials of Servant Leadership: Principles in Practice. Boston: Pegasus Communications, 2001.
  24. McGee-Cooper, Ann, Looper, Gary, and Trammell, Duane.  Being the Change: Profiles from Our Servant Leadership Learning Community.
  25. McKnight; Block. The Abundant Community. Berrett Koehler, 2010.
  26. Melrose, Ken. Making the Grass Greener on Your Side. San Francisco: Berret-Koehler, 1995.
  27. Moxley, Russ. Leadership and Spirit. San Francisco: Jossey-Bass, 2000.
  28. Raelin, Joseph. Creating Leaderful Organizations. San Francisco: Berrett-Koehler, 2003.
  29. Sipe, James W.; Frick, Don M. Seven Pillars of Servant Leadership. Paulist Press, 2009.
  30. Spears, Larry (Editor). The Power of Servant Leadership. Berrett Koehler, 1998.
  31. Spears, Larry, Editor. Focus on Leadership. New York: John Wiley & Sons, Inc., 2002.
  32. Spears, Larry, Editor. Insights on Leadership. New York: John Wiley & Sons, Inc., 1998.
  33. Spears, Larry, Editor. Reflections on Leadership. New York: John Wiley & Sons, Inc., 1995
  34. Spears, Larry; Laurence, Michele. Practicing Servant Leadership. Jossey-Bass, 2004.
  35. Sullivan, Gordon and Harper, Michael. Hope is Not a Method. New York: Times Business, Random House, 1996.
  36. The Pygmalion Effect. CRM Learning, 2001.
  37. Underwood, Paula. Who Speaks for Wolf. A Tribe of Two Press, 1991.
  38. Van Dierendonck, Dirk; Patterson, Kathleen. Servant Leadership. Palgrave MacMillan, 2010.
  39. Wiliams, Lea. Servants of the People. St. Martin’s Press, 1996.


  1. Anderson, Ray. Confessions of a Radical Industrialist. St. Martin’s Press, 2009.
  2. Anderson, Ray. Mid Course Correction. Vermont: Chelsea Green, 1998.
  3. Benyus, Janine M. Biomimicry. Qull, 1997.
  4. Brown, Lester. Eco-Economy. New York: Norton, 2002
  5. Daily & Ellison. The New Economy of Nature. Island Press, 2002.
  6. Elkington, John. Cannibals with Forks. New Society Publishers, 1998.
  7. Goleman, Daniel. Ecological Intelligence. Broadway, 2009.
  8. Gore, Al.  An Inconvenient Truth: It’s Our Choice.
  9. Hattrass & Altomare. The Natural Step for Business. New Society Publishers, 1999.
  10. Hawken, Paul. Blessed Unrest. Penguin, 2007.
  11. Hawken, Paul. Ecology of Commerce. Harper Business, 1993.
  12. Hawken, Paul; Loving, Amory; Loving, Hunter. Natural Capitalism. Little, Brown, 1999.
  13. Hollender, Jeffery and Stephen Fenichell. What Matters Most: How a Small Group of Pioneers Is Teaching Social Responsibility to Big Business, and Why Big Business Is Listening. Basic Books, 2003.
  14. Kingsolver, Barbara. Small Wonder. Harper Perennial, 2002.
  15. Krupp, Fred & Horn, Miriam. Earth: The Sequel. Norton, 2008.
  16. McDonough, William and Michael Braungart. Cradle to Cradle: Remaking the Way We Make Things. New York: North Point Press, 2002.
  17. Morris, Craig. Energy Switch. New Society Publishers, 2006.
  18. Mortenson, Greg. Stones into Schools. Viking, 2009.
  19. Robbins, John. Diet for a New America. Tiburon, California: HJ Kramer, 1987
  20. Robbins, John. Diet for a New World. New York: Avon, 1992.
  21. Roseland, Mark. Toward Sustainable Communities. New Society Publishers, 1998.
  22. Schor & Taylor. Sustainable Planet. Beacon, 2009.
  23. Senge, Peter. The Necessary Revolution. Doubleday, 2008.
  24. Wheatley, Margaret; Kellner-Rogers, Myron. A Simpler Way. Berrett Koehler, 1996.

Brain Research

  1. Begley, Sharon. Train Your Mind Change Your Brain. Ballantine Books, 2008.
  2. Bernstein, Albert. Dinosaur Brain. Wiley, 1989.
  3. Doidge, Norman. The Brain that Changes Itself. Penguin, 2007.
  4. Harman, Willis. Global Mind Change. Knowledge Systems, 1988.
  5. Herrmann, Ned. The Whole Brain Business Book. New York: McGraw-Hill, 1996.
  6. Pert, Candace B. Molecules of Emotion. Scribner, 1997.
  7. Surowiecki, James. The Wisdom of Crowds. Anchor Books, 2005.
  8. Taylor, Jill Bolte. My Stroke of Insight. Viking, 2006.
  9. Zohar, Danah. Rewiring the Corporate Brain. San Francisco: Berrett-Koehler Publishers, Inc. 1997.

Customer Service

  1. Carlzon, Jan. Moments of Truth. Perennial Library, 1989.
  2. Rosenbluth, Hal. Customer Comes Second. Morrow, 1992.
  3. Sewell, Carl. Customers for Life. Doubleday, 1990.
  4. Spence, Roy M. It’s Not What You Sell; It’s What You Stand For. Portfolio, 2009.
  5. Whiteley, Richard. The Customer Driven Company. Addison Wesley, 1991.