Greenleaf's Best Test™ Survey
A Different Kind Of Assessment
Organizations have long asked for a way to measure servant leadership progress. Patricia Falotico, CEO of the Greenleaf Center for Servant Leadership and a team of distinguished practitioners which we were honored to have been a part of, created a tool that any organization can use to gain insight into their abilities to meet Greenleaf’s Best Test™: to grow persons healthier, wiser, freer, more autonomous, and more likely to serve.
Every organization has a chart that shows who we are to each other, but servant leadership turns the chart upside down by focusing on how we are for each other.
Some outcomes—like profits and retention—are not that difficult to measure, but others, like the growth of people and an organization’s impact on a more caring and just society, are more difficult to measure. Robert Greenleaf gave us a test for servant-led organizations. He called it the Best Test:
Do those served as grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect of the least privileged in society? Will they benefit, or at least, not be further deprived?
Greenleaf’s Best Test™ is a road map of a real inner and outer journey, not a one-time evaluation of knowledge or inventory of future intentions.
The assessment follows Greenleaf’s Best Test™ from principle to practice by investigating four categories of inquiry.
1. Included are items that correlate support for physical and emotional health, opportunities to gain and integrate knowledge, avenues to express heightened autonomy, and opportunities to continue the cycle of service.
2. Another group of questions ask how well servant leadership principles are being followed in the organization.
3. The goal of servant leadership is to create an organization where everyone can serve in an appropriate leadership position, but the assessment also contains a group of questions that probe the behaviors of the designated leader.
4. Finally, the questions that make this an unusual assessment are those that ask about matters of heart, spirit, joy, and community. These human experiences give meaning to work, yet are not often discussed, much less measured.
TMCA provides this service as a member of the exclusive network of Greenleaf’s Best Test™ Certified Consultants.