Research tells us that 85% of what we know we have learned by listening. At the same time studies show that we are distracted, preoccupied or forgetful 75% of the time we are listening. Robert Greenleaf had much to say about the importance of listening. He felt that it was one of the traits that distinguished servants from non-servants. Active listening is a skill that can be acquired through practice and discipline. In this module, participants assess their own listening skills, practice active listening, and then apply skills to their organizations. (Approx. 60-90 min.)
GOALS
- To understand the link between listening and servant leadership.
- To learn the skills of ACTIVE LISTENING.
- To debrief the process and learn where listening can be improved in your organization.
The Facilitator will need to provide the following for this module:
- Materials to write on (board or flip chart).
- Participant booklets.
“We have used a number of coaches, facilitators, and consultants through many years at Bridgeway. Sadly, too many have been considered ‘the flavor of the month,’ a fad without staying power. Ann McGee-Cooper and Associates partners with us, focusing creatively and intentionally on a small number of clients to ensure servant leadership really ‘takes.’ I've never before experienced the breadth of team leaders saying ‘this is the best thing we've done.’ From helping create a powerful tool chest of communication tools to individual executive and team member coaching to specific problem-solving, AMCA has already added significant target in the first year.”