Jeff Ebner, Lead Plumber, Central Texas Business Unit of TDIndustries, who served as a Class Sponsor for one of our servant leadership classes, tells a powerful story which illustrates this key trait of servant-leaders:

“…the servant views any problem in the world as in here, inside oneself, not out there.  and if a flaw in the world is to be remedied, to the servant the process of change starts in here, in the servant, not out there.”